The Shop 

Where are you located?

Trove Fashion is located at 1000 Wellington St W., in the heart of beautiful Hintonburg. You can find our sister store Trove Designer & Vintage around the corner on Irving at 1000 Wellington St. W, Unit 104. 

What are your hours?

Trove Fashion is open Tuesday - Saturday from 11 - 6 and Sunday 12 - 5. Trove Designer and Vintage is open Tuesday - Friday from 12 - 6, Saturday 11 - 6, and Sunday 12 - 5. 

Is your store accessible for wheelchairs?

Yes, both stores are accessible for those in wheelchairs. Feel free to send us an email if there is anything you need to make your shopping experience more accommodating. 

Is there parking on-site?

There is no on-site parking but you can find a paid lot across the street and plenty of street parking on Irving St. and other neighbouring side streets. Be sure to read the signs to avoid a ticket!

Consigning with Trove 

Are you accepting [SEASON] items right now? 

Our seasonal intake schedule can be found here

What kinds of pieces do you accept for each season? 

Spring: January to March

What we are looking for: Transitional pieces and fun colours
Examples: Florals, stripes, polka dots, long sleeve tops (thin), bright sweaters, colourful skirts, colourful purses, denim jackets, utility jackets, and rubber boots.

Summer: April to June

What we are looking for: Light colours and light fabrics (linen and cotton)
Examples: Anything linen! Sunglasses, summer dresses, maxi skirts, sleeveless/off-shoulder tops, beach cover ups, beach bags, and sunglasses.

Fall: July to September

What we are looking for: Earth and jewel tones in warmer fabrics (wool and cashmere)
Examples: Anything cashmere! Long open front cardigans, flannel tops, leather jackets, utility jackets.

Winter: October to December 

What we are looking for: Dark colours and warm fabrics (wool and cashmere)
Examples: Winter/Snow boots (ex: Sorel or Pajar), puffer jackets, classic wool coats, skinny jeans (designer denim preferred), leather gloves, sweater dresses, and oversized sweaters.

Do I need to book an appointment? 

There are now two ways to consign! Book an appointment or email us at [email protected]. Your email should include photos, brand, sizing, and a description of items you wish to consign. You can then bring accepted items to the shop.

What name brands do you accept?

Trove Fashion
Some of our favourites include: Anything purchased from Nordstrom, Aritzia or Anthropologie, Madewell, Theory, Free People, Lululemon, Everlane, Frame, Frye, Sorel, Kate Spade, Ray-Ban, Patagonia, Canada Goose, Vince, Rag and Bone, Doc Martens

Trove Designer and Vintage
Prada, Gucci, Ferragamo, Burberry, Chanel, Jimmy Choo, Fendi, Louis Vuitton

Do you take children's clothing and maternity wear?

No, just adult clothing at the moment!

How much will I get for my clothes?

Outlined below is the cut you would take based on what price we give your item.

  • $0-99                     40%
  • $100-$199             50%
  • $200-$999             60%
  • $1000+                  70%

Rest assured that you’ll be consulted on the price point of your designer and high-end pieces to come to a price that feels fair for both parties. 

What happens if my clothes don't sell? 

If your clothes don’t sell after 6 weeks, they will be marked down. If after 8 weeks they still don’t sell you will be required to come pick them up. This is up to you to keep track of and mark in your calendar - anything that passes the 8 week mark will be donated as we are very limited on storage space. If you have any concerns with the timing of your items, please send us an email!

How can I check my balance? 

When you bring your items in we will provide you with an account number for MyResaleWeb. You can find your account at the top right hand corner of our website or you can go to myresaleweb.com, enter the information and check your balance!

What do you not accept?

Hats and scarves due to COVID, wedding gowns, bridesmaid dresses, formal-wear as well as anything from the following brands: Forever 21, Walmart, Old Navy, Smart Set, Mexx, Jacob, Rickis, Gap Factory, Garage, Holister, Abercrombie & Fitch, Jacob, Dressbarn, Liz Claiborne, Fairweather , RW & Co. and Suzy Shier.

Shopping with Trove in-store

What is your return policy? 

Due to the nature of consignment, all sales are final. 

Shopping with Trove Online

What is your return policy?

Due to the nature of consignment, all sales are final. 

How much is shipping? 

Free on purchases over $150, and $12 flat rate for purchases under $150.

Do you ship Canada-wide?

Yes.

Trove Designer and Vintage

How do you determine the price of my items? 

Consignment items typically sell for between ⅓ to ½ of retail value based on the style and condition of the particular piece. We rely heavily on our past sales history and online research.  We regularly run reports through our POS system which helps us closely determine the top amount an item will sell for based on brand name, condition, etc.

For Designer items, there will be a discussion beforehand regarding what sales price you are comfortable with and what you are hoping to receive in your pocket for selling the item.

What brands qualify as Designer? (i.e. Marc by Marc Jacobs vs Marc Jacobs) 

Examples of brands that would qualify for our designer location:
Luxury: Prada, Burberry, Valentino, Louis Vuitton, Hermes, Armani, Gucci, Fendi, Versace
Premium (i.e. accessible luxury): Kate Spade, Michael Kors, Coach, Max Mara, Isabel Marant

What qualifies vintage?

90's or earlier items that are high quality (example: Club Monaco)

COVID-19

What precautions are you taking? 

We are limiting the number of people in the store to 5 at all times, clean all surface areas after each use, and have plexiglass barriers at the cash counter. We are also limiting the number of items in the change room and encouraging online shopping for those who are not yet comfortable shopping in store.